FAQs

  • Our collection includes antique, vintage, and historically inspired garments. Each product description will clearly state whether a piece is antique, vintage, handmade, revived, or inspired by a historical period.

  • Yes, most pieces are one of a kind or available in very limited quantities. Antique and vintage garments are especially rare, and once sold, they usually cannot be restocked.

  • Yes. Antique and vintage garments may show natural signs of age, wear, repair, fading, patina, or delicate construction. These characteristics are part of their history and beauty. We do our best to describe and photograph each piece carefully so you can purchase with confidence.

  • We aim to photograph each piece as accurately as possible. However, colors may vary slightly depending on lighting, screen settings, and device display.

ABOUT OUR PIECES

  • Please review the measurements listed in each product description before purchasing. Measurements are taken flat and are intended to help you compare the garment to a similar piece you already own.

  • No. Antique and vintage sizing often differs from modern sizing. For this reason, we recommend relying on the listed measurements rather than the size labe

  • Yes. If you need any additional measurements before purchasing, please contact us and we will be happy to help.

  • We do not currently offer alterations. For delicate antique or vintage pieces, we recommend working with a professional tailor or textile specialist.

SIZING & FIT

  • All orders are carefully packed and shipped from Vancouver, Canada.

    All prices are shown in USD and duties and taxes are not included.

  • We currently ship worldwide. If your location is not available at checkout, please contact us before placing your order.

  • Orders are carefully packed and dispatched within 1-2 business days.

  • Delivery times vary by destination and shipping service. Estimated delivery times vary depending on the destination and shipping service selected at checkout. As a general guide:

    Canada
    Canada Post Tracked Shipping: 2–8 business days
    FedEx Express Shipping: 1–3 business days

    United States
    Canada Post Tracked Shipping: 4–8 business days
    FedEx Express Shipping: 1–3 business days

    United Kingdom
    Canada Post International Tracked Shipping: 7–12 business days
    FedEx International Priority® Express: 1–5 business days

    Europe
    Canada Post International Tracked Shipping: 7–15 business days
    FedEx International Priority® Express: 1–5 business days

    Asia
    Canada Post International Tracked Shipping: approximately 8–15 business days
    FedEx International Priority® Express: approximately 2–5 business days

    Australia & New Zealand
    Canada Post International Tracked Shipping: approximately 10–15 business days
    FedEx International Priority® Express: 2–5 business days

    Rest of World
    International Tracked Shipping: approximately 10–20 business days
    FedEx / DHL Express Shipping: approximately 2–7 business days

    Please note that delivery times are estimates only and may vary due to customs processing, holidays, weather, or local postal delays. If you require an item by a certain date, please contact us before placing your order.

  • Yes. Once your order has shipped, you will receive tracking information by email.

  • International customers are responsible for any customs fees, duties, taxes, or import charges required by their country. These charges are not included in the item price or shipping cost unless otherwise stated.

  • Once an order has been shipped, delivery times are largely outside of our control. If your package is significantly delayed, please contact us and we will do our best to assist you using the tracking information available.

  • If your package is marked as delivered but you have not received it, please first check with your local carrier, neighbors, building staff, or household members. We are not responsible for packages that are lost, stolen, or misdelivered after being marked as delivered, but we will do our best to help you file a claim where possible.

SHIPPING & DELIVERY

  • Because our pieces are antique, vintage, historical, delicate, or one of a kind, all sales are final unless an item has been materially misrepresented.

  • We generally do not offer exchanges, as most pieces are one of a kind. If you have a concern about your order, please contact us as soon as possible.

  • If you believe an item was materially misrepresented, please contact us within [insert number, for example: 3 days] of delivery with your order number and clear photos. We will review the issue and determine the appropriate resolution.

  • Natural signs of age, minor wear, repairs, patina, fading, delicate fabric, fit issues, slight color variation, or characteristics described in the listing are not considered misrepresentation.

  • Order cancellations may be possible only if the order has not yet been packed or shipped. Please contact us as soon as possible after placing your order. Once an order has shipped, it cannot be cancelled.

  • Many of our garments are rare, delicate, and difficult to replace. Final sale policies help protect the condition and integrity of antique and vintage pieces while allowing us to describe and handle each item with care.

RETURNS & EXCHANGES

  • Antique and vintage garments should be handled gently. We recommend avoiding machine washing unless the listing specifically states that it is safe. Many pieces should be professionally cleaned by a specialist familiar with delicate or historical textiles.

  • We make every effort to present pieces in clean, wearable, or collectible condition when appropriate. Some antique and historical garments may not be aggressively cleaned in order to preserve their fabric, structure, or historical integrity.

  • Some pieces may be wearable, while others may be more suitable for special occasions, display, styling, photography, or collection. Please read each description carefully and contact us if you are unsure.

CARE & CONDITION

  • We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, and Cartes Bancaires.

    We also accept Google Pay, Apple Pay, Afterpay, Klarna, and Link where available.

    All payments are processed securely through our website.

  • Items are not reserved unless otherwise agreed in writing. Because many pieces are one of a kind, availability is not guaranteed until checkout is complete.

  • All prices are shown in USD and duties and taxes are not included.

ORDERS & PAYMENT

  • For questions about sizing, condition, shipping, or an order, please contact us at paminaantiques@gmail.com or through our contact form.

    We aim to respond to all enquiries within 24 hours and will be happy to assist you.

CONTACT